We currently deliver to addresses in Hong Kong and Macau. We may be able to ship to other countries in SE Asia or can put you in touch with a Tea Forté distributor in your country. If you are located outside of Hong Kong and Macau, please contact us at orders@tea-concepts.com for advice on shipping to your country or for local contacts. Please note that we cannot ship to addresses in Mainland China.

Your order will arrive at the delivery address within 3 to 5 working days, excluding Sundays and other public holidays. During peak periods such as before Christmas and Chinese New Year, please allow extra time for your order to reach its destination.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Sorry, not at this time. You will have to place a different order for each delivery location.

Tea Forté accepts Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay.

Of course! Tea Forté is a popular gift item that is always welcomed. Just enter the recipients address details on the check out page. Simply You can add a message in the parcel.

Unfortunately we do not currently offer gift wrapping although Tea Forté items are beautifully packaged in any case. However, we can attach your message to the lucky recipient. Please email us as soon as possible after receiving your order confirmation to give us the message you would like included on your order.

The quality and safety of all our tea offerings is our mandate, to ensure that you enjoy only the highest quality and safest teas. All of our teas are naturally produced and undergo stringent quality assurance testing for pesticides and microbial contamination from the garden level to the post-harvest facilities, and through the final production processes and handling.

Organic
Tea Forté offers both conventional and organic teas, tea blends, and herbal tisanes to our consumers. All of our teas are rigorously tested for food safety and comply with US and EU regulations. The EU has stricter pesticide standards than the US and it also has test laboratories that detect pesticides at lower levels than US labs. The only way to ensure that teas are pesticide free, whether Camelia sinensis or herbal, is to buy certified organic teas or tisanes. All of Tea Forté organic teas meet both the US and EU standards. 

Tea Forté conventional blends, while not organic, undergo strict quality procedures. Washing/cleaning/sorting is one of the early processes for raw agricultural products. Each ingredient (tea, herbs, dried fruits, flowers, spices and other plant ingredients have to be processed and tested according to good manufacturing practices before blending and packing to ensure the cleanliness and safety of the product. All tea ingredients are tested before blending and packaging. All quality, food safety and toxicological safety are ensured in compliance with EU and US pesticide regulations.

Flavors
Tea Forté offers a wide selection of both organic and conventional teas and herbal tisanes with or without flavoring. We use natural flavoring in some of our blends to create a unique taste experience. Flavored teas, both conventional and organic, are safe, clean and of as high a quality as unflavored teas. Tea Forté flavored teas are free from allergens and GMOs.

GMOs
All of Tea Forté products are GMO free. This includes the material for our tea infuser, the ingredients in the teas and the natural flavors.

Packaging
Tea Forté pyramid infusers are made from FDA approved, food safe, recyclable PET silken mesh fibers and hand-crafted into pyramid shape without the use of any chemicals or adhesives. Our pyramid is not made from PLA (poly lactic acid), a derivative of corn. Additionally our infuser material does not contain gluten, GMOs, corn nor any of the eight FDA recognized allergens (tree nuts, peanuts, milk, eggs, fish, crustacean shellfish, wheat or soybeans). Our infuser material has been tested by an accredited third party independent lab for food safety. Tea Forté’s signature pyramid is inert (does not react with boiling water), does not contain heat sealing adhesives and is designed to allow free flow of water for maximum tea infusion.

Tea does not have an expiration date, but it can start to lose freshness over time. At Tea Forté we label all of our products with a "best by" date to ensure that you experience the best we have to offer.

We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.

Many of our teas, over 50 and growing, are certified Kosher by KOF-K. If you are looking to shop exclusively for kosher certified teas, start by visiting our Kosher Certified tea page. Our production facility is also certified Kosher by KOF-K. Click here to download a our official Kosher Certificate (PDF).

Yes, all of our teas are Gluten Free with one exception, our winter seasonal blend Rum Raisin Biscotti.

Our production facility is certified organic by CERES GmbH, a USDA accredited certification agent. This is an important step in our process of developing certified organic teas, click here for our updated list of Organic Certified teas.

Tea Forté is proud to be Fair Trade Certified and support the Fair Trade movement dedicated to building equitable and sustainable trading partnerships that create opportunities to alleviate poverty. Our Fair Trade Certified tea provides a pro-active premium paid directly to the tea estate workers which affords and supports fair wages and added benefits such as better housing, healthcare, education, safe working conditions, a sustainable environment and no child labor. Every time you purchase one of our Fair Trade Certified teas you join in the Fair Trade movement and become an advocate for humane working conditions worldwide. Click here for our updated list of Fair Certified teas.

We sell Tea Forté products to selected retail outlets in Hong Kong and Macau. Please refer to our store locator for a list of stores in your location. If you operate a retail store and would like to carry Tea Forté, please contact us at info@tea-concepts.com to get more information.

Our customer service staff are available for e-mail and phone assistance Monday – Friday, from 10:00am to 6:00pm HKT, excluding public holidays. Please call +852 2858 8973 or email orders@tea-concepts.com for assistance.